Welcome to the ak365 platform. We believe your personal privacy is a fundamental right. This Privacy Policy explains how ak365 collects your information, what it is used for, how it is kept secure, and what rights you have.
By using our website or mobile app, you are considered to have read and agreed to this Privacy Policy. If you disagree with any part of this policy, please contact our support team before using our services.
In brief: We collect only what is necessary to provide you with the best service. Your data is never sold or shared without your permission.
Ak365 may collect the following types of information from you. Each piece of data is collected for a specific and legitimate purpose.
| Type of Information | Example | Mandatory |
|---|---|---|
| Identity-Related | Full name, date of birth, national ID number | Yes |
| Contact Information | Mobile number, email address | Yes |
| Financial Information | BKash/Nagad number, transaction history | Yes |
| Device & Technical | IP address, browser type, operating system | Automatic |
| Usage Patterns | Gaming history, session duration, preferred games | Automatic |
| Location Information | Country & Region (general only) | Partial |
We do not collect any additional sensitive information beyond what is stated above, such as religious identity, political opinions, or health data.
Ak365 collects information in several ways. Each method is described below.
- Directly provided information: You provide information directly when you register, update your profile, make a deposit or withdrawal, or contact support.
- Automatically collected information: When you use our platform, certain technical information (such as IP address, browser details, and log files) is collected automatically.
- Cookies & Tracking Technologies: Our website uses cookies to help improve your browsing experience.
- Third-Party Verification Services: Necessary information may be verified through authorized third parties for identity verification (KYC) purposes.
- Payment Provider: Transaction-related information is received from payment gateways during deposit and withdrawal processing.
Ak365 uses the information it collects solely for specific, lawful, and clearly defined purposes. Your data will not be used for any other purpose without your consent.
- Account Management: To create, manage, and keep your account secure.
- Service Delivery: Providing gaming services, betting features, and processing deposits and withdrawals.
- Identity Verification (KYC): To ensure financial security and prevent fraud.
- Customer Support: To address your complaints and queries.
- Promotional Communications: To send you bonus offers and updates, with your consent.
- Legal Obligation: To comply with applicable laws and regulatory authority guidelines.
- Platform Improvement: Usage patterns are analyzed to improve service quality (without any personal identification).
- Responsible Gaming: To provide timely support to members at risk of problem gambling.
Note: If you no longer wish to receive promotional emails or SMS, you can opt out at any time by contacting our support team.
Cookies are small text files stored in your browser. ak365 uses the following types of cookies.
- Essential Cookies: These are essential for the platform to function properly. Examples include maintaining login sessions and security verification.
- Functional Cookies: Remembers your preferences such as language selection, display settings, and more.
- Analytics Cookies: Aggregated platform usage statistics are collected (without personal identification) to help improve our services.
You can manage cookies through your browser settings. However, disabling essential cookies may cause certain platform features to not work properly.
How long your data is retained depends on the type of information and applicable legal requirements.
- Account Information: For the duration the account is active and, after closure, for up to 5 years as required by law.
- Financial Transaction Records: Retained for a minimum of 5 years in accordance with applicable financial regulations.
- Support Contact: May be retained for up to 2 years after the issue is resolved.
- Technical Logs: Typically retained for up to 90 days for security purposes.
- Marketing Information: Deleted as soon as you opt out.
After the designated retention period, data is securely deleted or anonymized so that no individual can be identified from it.
You have a number of important rights over your own data. ak365 fully respects and upholds each of these rights.
- Right to Know: You have the right to know what information we hold about you and how it is being used.
- Right to Access: You may request a copy of the data we hold about you.
- Right to Correction: You may request corrections to any inaccurate or incomplete information.
- Right to Erasure: You may request deletion of your data under certain circumstances (unless a legal obligation requires otherwise).
- Right to Object: You may object to or opt out of marketing communications at any time.
- Right to Data Portability: You may request a copy of your personal data in a standard, portable format.
To exercise any of these rights, please contact our support team. We typically respond to requests within 30 days.
To keep your data secure, ak365 employs industry-leading technical and organizational security measures.
- SSL/TLS Encryption: All data transfers across the website and app are secured with 256-bit encryption.
- Database Encryption: Sensitive data stored on our systems (such as passwords and financial information) is kept in encrypted form.
- Two-Factor Authentication (2FA): 2FA is available to add an extra layer of security to your account.
- Real-Time Monitoring: Unusual activity is monitored at all times, and immediate action is taken if anything suspicious is detected.
- Regular Security Audits: Our systems are regularly audited by independent third-party security experts.
- Staff Training: All members of our team are trained in data protection and bound by strict confidentiality agreements.
Stay vigilant too: Never share your password with anyone. No ak365 staff member will ever ask for your password or OTP over the phone or by email.
Ak365 strictly does not serve anyone under the age of 18. Our platform is for adults only.
- Age is verified at registration, and no one under 18 is permitted to create an account.
- If we become aware that any information from a minor has been collected inadvertently, it is deleted immediately and the associated account is closed.
- If a parent or guardian believes their child has created an account, please contact our support team immediately.
Ak365 may update this Privacy Policy from time to time. For significant changes, we will notify you in advance via your registered email or mobile number, and a notice will be posted on the platform.
- Continued use of the platform after any changes have been made will be considered acceptance of the updated policy.
- If you do not agree to the changes, you may request to close your account.
- Check the "Last Updated" date at the top of this page to confirm you are reading the latest version.
Minor updates such as spelling corrections or rewording for clarity may be made without a separate notice. However, any material changes to the policy will always be communicated in advance.
For any questions, concerns, or requests regarding this Privacy Policy, please reach out to our dedicated privacy team.
- Email: [email protected] (responses are typically sent within 24–48 hours)
- Live Chat: Log in to the platform and message us directly via the support chat.
- Support Hours: Available 7 days a week, 24 hours a day.
We take every request seriously and are always committed to protecting your privacy.